Shipping & Returns
Shipping Policy
Shipping
FREE SHIPPING - Throughout the United Kingdom.
We are pleased to offer Free Premium Shipping throughout the United Kingdom on all orders, with no minimum spend required.
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Processing Time: Orders are carefully packed and dispatched within 1–3 business days.
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Delivery Times: Once shipped, your order will safely arrive at your doorstep within 5 to 10 business days via trusted local couriers like Royal Mail or Evri.
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Tracking: As soon as your parcel is on its way, we will email you a tracking code so you can follow your pet's new treats every step of the way.
Returns & Exchanges
We want you and your furry friend to love your purchase. If something isn't quite right, we offer a 14-day return window from the day your order is delivered.
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Eligibility: Items must be unwashed, unused, and free of pet hair, with all original tags and packaging intact.
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How to Start a Return: Simply email us at support@monarchpetandco.com with your order number. Our team will guide you through the process within 24 hours.
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Hygiene Note: For safety and health reasons, we cannot accept returns on opened pet food, treats, or grooming liquids unless faulty.