Store Policy

Customer Care & Trust

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At Monarch Pet & Co, we are dedicated to providing a premium, seamless, and secure shopping experience for pet parents across the United Kingdom. Every product in our boutique is strictly vetted for quality, safety, and comfort before being listed. If you have any questions before or after placing an order, our dedicated UK support team is available via email or WhatsApp to assist you within 24 hours.

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Privacy & Data Security (UK GDPR)

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Your privacy is of the utmost importance to us. Monarch Pet & Co fully complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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• We only collect the necessary personal data required to process your orders and improve your shopping experience.

• Your personal information will never be sold, shared, or distributed to unauthorised third parties.

• You have the right to access, rectify, or request the deletion of your data at any time by contacting our support team.

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Secure Payment Methods

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We ensure a 100% secure checkout experience. All transactions on our website are protected by industry-standard SSL (Secure Sockets Layer) encryption technology to safeguard your financial information. We proudly accept:

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• All major Credit/Debit Cards (Visa, Mastercard, American Express)

• Secure digital wallets (Apple Pay, Google Pay, PayPal)

• We do not store or have access to your full credit card details. All payments are processed through secure, PCI-compliant payment gateways.

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Wholesale & B2B Inquiries

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For wholesale opportunities, brand partnerships, or bulk order inquiries, please reach out directly to our corporate team at support@monarchpetandco.com.